Use of G2C information services under the e-Governance initiatives in NE India: A pilot survey

Abstract

G2C (Government to Citizen) information services under the e-Governance initiatives have become a major area of research across the world as the initiative is meant for enhancing the participation of the general public in governance. Giving focus on North East India, the present study has been carried out to analyse the usability of the services by the citizens. A pilot survey of 54 stakeholders (citizens) who have different backgrounds in Manipur was carried out. The findings of the survey bring to light, facts on the awareness and usability of G2C information service under the e-Governance initiatives in the state. The paper also aims to assess the usability of the services under the initiatives. It was found that most of the citizens surveyed are not familiar with the services and their accessibility to the same is poor.