Measurement of tacit knowledge and its conversion to explicit knowledge: a case study of Bolpur college library

Abstract

A questionnaire survey was conducted to collect user feedback on various elements of library administration as well as users’ expectations to improve library services. A construct model has been deduced using exploratory factor analysis (EFA) by identifying optimal number of significant factors. The proposed construct has been validated by using structural equation modeling (SEM) in terms of convergent and discriminant validities. The proposed framework has been implemented on a survey of the users of Bolpur college library. The results indicate effectiveness in analyzing the TK and its conversion to explicit knowledge and has been proven to be a positive step towards improvement of library services.